Frequently Asked Questions

"Welcome to our FAQ page, your one-stop resource for answers to commonly asked questions."

Sign-Up Process

  1. How do I Sign-Up as a Provider?
  2. How do I Sign-Up as an Associate?
  3. I am new to your services. How do I register myself as a mobile user?
  4. I am new to your services. How do I register myself as a Desktop user?
  5. Not all my employees have access to the Internet. Will your payroll still work for me?
  6. I signed up for your service but have not received the Account Email Verification Code. Why?
  7. My Account Email Verification Code has expired. What should I do?
  8. Can I Sign up with your service if I don't have an E-Mail address?
  9. I am having the System Administrator Account for the company, can I have an Employee Internet Account for myself too?
  10. My accountant/Auditor wants an overview of the system. He is not an employee. How do I set this up?
  11. Can I Sign-Up for different companies using the same email address?
  12. Do you have a test application for developers to securely test, configure, and validate API integrations across all supported HMRC services?
  13. I am an agent. Can I sign up for your application?
  14. Who can Sign-Up with your application?
  15. What services do you provide in your application?
  16. Do you have a mobile test App?

Sign-In Process

Change/Recover System Administrator Account

Forget Sign-In Recovery Contact

Emergency Contact Details

Payment & Deduction

Tronc Payment

Communicator

E-File

Reports