| eFiling failure Your eFiling has failed. This is usually due to one or more of the following reasons :
- Wrong DIT User ID entered
- Wrong DIT Password entered, or the DIT password was not in lower case
- Not registered for PAYE Online for Employers in the DIT website
- Wrong Employers PAYE Reference entered
What you need to do now:
Please click on the link https://online.inlandrevenue.gov.uk/index.jsp to go to the DIT website. Sign in to your DIT account using the User ID and Password you have from the DIT.
If you are unable to sign in to the DIT website because you do not have a DIT User ID and Password, or because the User ID and Password you have are not working, it means you cannot eFile at this time. Please call the DIT. Their phone number can be found on the DIT website's Contact Us page.
When you are able to sign in to the DIT website you should do the following :
1. Check your User ID: Cut and Paste the User ID which you used to successfully sign in to the DIT website into our website's eFiling/EOY -> DIT eFiling/Setup section.
2. Check your User Password: Enter the Password which you used to successfully sign in to the DIT website into our website's eFiling/EOY -> eFiling/Setup section.
Note: the DIT Password should be entered completely in lower case.
3. Check your registration for PAYE Online for Employers: After signing in to the DIT website check to see if you are registered for PAYE Online for Employers by clicking on 'PAYE' in the left hand menu. If you are not yet registered, you should register now by entering the details requested.
4. Check your Employers PAYE Reference: If you are registered with the DIT for PAYE Online for Employers, in the left hand menu click on 'About Your Organisation' . Now cut and paste the PAYE Employer Reference you see in the DIT website into our website's eFiling/EOY -> eFiling/Setup section.
After you have completed points 1 to 4 above, re-start the eFiling process in our website.
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