Mr. Redford, Robert
1 Acacia Avenue,
Epsom, Surrey,
EP1 3SO, United Kingdom.
25 March 2014
Our reference: DEMO02345671/ABC000/1234015
Your XYZ Pension ID: DEMO01625853
Dear Robert,
Welcome to XYZ Pension
We'd like to welcome you as a member of XYZ Pension. Thanks for choosing to enrol in XYZ Pension through Demo Employer Ltd from 25 March 2014.
Your XYZ Pension ID: DEMO01625853.
It's important you keep a record Of this number. You'll need it any time you contact us and to switch on your XYZ Pension online account.
XYZ Pension online
You can get plenty of useful information about our pension scheme at www.xyz-pension.com.
Switching on your online account
As a member of XYZ Pension you have your own online account. Switching on your online account puts you in control by giving you access to a range of tools designed specifically to help our members.
XYZ Pension, 25 Canada Square, Canary Wharf, London E14 5LQ. United Kingdom. www.xyz-pension.com
To switch on your online account all you need to do is go to www.xyz-pension.com and follow the on-screen instructions.
You can use your online XYZ Pension account to:
• see how much money is in your retirement pot
• keep your personal details up to date
• access a range of information to help you get the most out of XYZ Pension .
How we will communicate with you
We prefer to communicate with you by email or through our website. It helps us to keep charges low.
Once you've switched on your online account you can use your XYZ Pension mailbox. In your XYZ Pension mailbox you can read any letters and information we send you.
We'll email you to let you know whenever we send new information to your XYZ Pension mailbox. Your employer Demo Employer Ltd gave us the following email addresses:
Work email address: employeeemail1@demo.com
Personal email address: employeeemail2@demo.com
Please switch on your online account, and confirm the email address you would like us to use to let you know whenever we send new information to your XYZ Pension mailbox. Remember your XYZ Pension account stays with you if you change jobs so a personal email is the best option.
There's already important and useful information about your enrolment in your XYZ Pension mailbox.
We'll remind you at least twice more to give us a valid email address or choose to receive letters and information by post. If you do nothing we will continue to send all your information to your XYZ Pension mailbox but will not send you a notification when we do.
If you want to receive XYZ Pension letters and information by post you need to let us know. To do this, log in to your account on the XYZ Pension pensions.org.uk website. Then click on Edit profile. Go to the How do you want to receive information from us question and choose paper.
You can tell us in writing if you prefer. You just need to fill out the Communication preference form included with this letter and send it to us at XYZ Pension, 25 Canada Square, Canary Wharf, London E14 5LQ. United Kingdom. If you choose to receive information by post, we'll still send your letters and information to your online XYZ Pension mailbox but we'll also send paper copies to your address.
XYZ Pension is a Auto Enrolment Pension scheme that offers access to online tools and services.
To help keep costs low, well normally communicate with you electronically. You'll have your own online XYZ Pension mailbox which XYZ Pension communications Will be sent to.
When we put a new message in your mailbox well also email you to let you know.
If you also want to receive communications by post you can let us know at any time. If you do, we'll send any further communications by post and also keep a copy in your online XYZ Pension mailbox. We won't email you to let you know we've put a new message in your mailbox.
You can also choose to stop paper communications and go back to just receiving them online. You just need to tell us and we'll start emailing you to let you know when we send any further communication to your XYZ Pension mailbox.
Communication preference form
Name: Mr. Redford, Robert
Your XYZ Pension ID: DEMO01625853
Please tick: [ ]
Sign:
Date:
(Please tick the box on the right and sign and date below).
I would like to receive all correspondence from XYZ Pension by post. I understand that a copy of all correspondence will still be posted to my online XYZ Pension mailbox.
Please complete and return this form to XYZ Pension, 25 Canada Square, Canary Wharf, London E14 5LQ.
Log in now and check your details.
Once your online account is switched on please check the details we've got for you by logging in to your account on the XYZ Pension pensions.org.uk website. Then click on Edit profile. From there you can make any changes if you need to.
Where to go for more information
You'll find everything you need to know about XYZ Pension online but we've included the really important information about being a member of XYZ Pension in Welcome to XYZ Pension .
We provide comprehensive online support and answers to frequently asked questions at www.xyz-pension.com. If you're having difficulty using the website you can contact our Technical Support Team on0203 371 522.
Thank you for saving with XYZ Pension.
Yours sincerely
Pension Provider Manager